Given the intimate size of our property and high level of demand, we recommend working with Guest Services to reserve your preferred treatments and activities at your earliest convenience. We encourage you to book at least four weeks in advance of your planned visit to ensure availability.
To ensure comfort and relaxation of all guests, we ask that you please keep your voices to a minimum and respect that the Spa is a mobile and smoke-free environment.
WHAT TO DO BEFORE AND WHEN YOU ARRIVE
If you have a fever, breathing difficulties, breathlessness, cough, sore throat, fatigue or tiredness, we ask you to call our Guest Services on 0420 580 886 and reschedule your appointment.
We ask all guests to arrive at our centre on time, preferably at least five minutes before their appointment. Arriving late will compromise the duration of your treatment session. We are a heavily booked out destination, plus we need to allow adequate time between sessions to implement our hygiene and cleaning protocols. Give yourself extra time on weekends to find parking.
Arrive wearing loose comfortable clothing, minimal jewellery and makeup. Men booking a facial, please arrive clean shaven.
Turn mobile phones off.
Maiaveda is not responsible for any lost, stolen or damaged personal property.
When you enter and exit our centre, please ensure you use our sanitising stations located in all treatments rooms and reception areas.
WE RESPECT YOUR PRIVACY
All personal information shared will remain private and confidential.
LATENESS & CANCELLATION POLICY
Please be aware that your late arrival may result in a reduction of treatment time as a courtesy to our next guest.
We kindly ask our guests to give a minimum of 24 hours' notice for cancellations. Cancellations less than 24 hours notice will attract a charge of 50% of the full price and for cancellations with less than 12 hours notice and no shows, you will be charged the full price.
The smooth and effective running of this practice also depends upon your courtesy and co-operation regarding attendance and the keeping of appointments. As you can appreciate, it is very important that you allow sufficient notice if you are unable to keep your appointment for any reason. The reason why we have a cancellation fee is because when you book an appointment, that time slot has been set aside for you and only you. It is not always possible to fit another client in at the last moment, and consequently the practice must bear the brunt of that fee. In this matter, we rely upon your courtesy and hope that you let us know in advance if your plans change.
All cancellations and requests to reschedule CANNOT be done through our Vagaro booking system.
PLEASE CALL OR TEXT 0420 580 886 TO INFORM US OF ANY CHANGES TO YOUR BOOKING.
CANCELLATION POLICY: A minimum of 24 hours notice for weekday and 48 hours notice for weekend appointments is required to avoid a cancellation fee. For Retreat Packages, if cancelling before 10 days of your arrival date a refund will be issued, if cancelling less than 10 days but before 48 hours of arrival date, your retreat will be rescheduled, if cancelling less than 48 hours of arrival date, deposit will not be refunded.